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Frequently asked questions
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General
What is Thermy, and how does it work?
What types of boilers does Thermy support?
Is Thermy compatible with all combi boilers?
Do I need professional installation, or can I set it up myself?
Does Thermy require a subscription?
Where can I buy Thermy?
Does Thermy have a warranty?
Can I return Thermy if it doesn’t work for me?
Features
What can I do with Thermy?
How does Thermy’s mobile app work?
Can I control my boiler remotely?
Does Thermy offer scheduling features?
Can I monitor energy usage with Thermy?
Does Thermy support voice assistants like Alexa or Google Home?
Is there a way to track temperature changes through the app?
Is there a way to track humidity changes through the app?
Can Thermy integrate with other smart home devices?
Setup & Installation
How do I connect Thermy to Wi-Fi?
Is it easy to set up Thermy with my mobile device?
What should I do if Thermy doesn’t work after installation?
Can I install Thermy if I’m renting a property?
Technical
Does Thermy work without an internet connection?
How secure is my data when using Thermy?
What happens if the power goes out?
What happens if the WiFi goes out?
Does Thermy require firmware updates, and how are they handled?
How long does Thermy’s device last?
Can I access Thermy from multiple devices?
Does Thermy have a backup mode for emergencies?
Mobile App
Where can I download the Thermy app?
Does the app work on both Android and iOS?
Do you have a website where I can control Thermy?
What permissions does the app require?
Can I use the app without creating an account?
How do I reset my Thermy account password?
Does the app send notifications for updates or issues?
Can multiple users control the same Thermy device?
Troubleshooting
Thermy isn’t connecting to Wi-Fi—what should I do?
My boiler isn’t responding to Thermy—how can I fix this?
What do I do if the app crashes or freezes?
How do I reset Thermy to factory settings?
What should I do if Thermy stops working?
How can I contact customer support for help?
Billing & Subscription
How much does Thermy cost?
How does the subscription model work?
Can I cancel my subscription at any time?
Do I need to return the Thermy device if I cancel my subscription?
Are there discounts for long-term subscriptions?
What payment methods do you accept?
Privacy & Security
What personal data does Thermy collect?
How does Thermy ensure my data is secure?
Does Thermy share my data with third parties?
Can I delete my data if I stop using Thermy?
Does Thermy comply with GDPR and other privacy regulations?
Miscellaneous
Can Thermy work outside the UK?
Does Thermy offer a referral program?
Are there any promotions or discounts available?
Can I gift Thermy to someone else?
Do you offer support in multiple languages?
What should I do if I have a suggestion for a new feature?
Does Thermy offer a loyalty program for existing customers?