Privacy Policy

Last updated: 27/06/2024

1. Introduction

Welcome to Thermy! Thermy ("we", "us", or "our") operates the Thermy mobile application ("App") and website ("Site") at thermy.co.uk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and Site.

By using the App and Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the App or Site.

2. Information We Collect

2.1. Personal Information

We collect personal information that you voluntarily provide to us when you register for the App, such as:

  • Name
  • Email Address
  • Location

2.2. Usage Data

We may also collect information automatically when you access the App or Site, such as:

  • Device Information: Type of device, operating system, and browser type.
  • Usage Information: Pages visited, time spent on the site, and actions taken.
  • Location Data: General location information based on IP address.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To operate and maintain the App and Site.
  • To manage your account and provide you with customer support.
  • To communicate with you about updates, services, and promotions.
  • To analyze and improve our services, ensuring the App and Site meet your needs.

4. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating the App and Site, provided they agree to keep your information confidential.
  • Legal Obligations: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, please note that no method of transmission over the internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You can request copies of your personal information.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete information.
  • Right to Erasure: You can request that we delete your personal information, subject to certain conditions.
  • Right to Restrict Processing: You can request that we restrict the processing of your personal information.
  • Right to Object: You can object to the processing of your personal information in certain circumstances.
  • Right to Data Portability: You can request that we transfer your data to another organization or directly to you.

To exercise these rights, please contact us at contact@thermy.co.uk.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our App and Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our services.

8. Children's Privacy

Our services are not intended for use by anyone under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Thermy Email: contact@thermy.co.uk

By using the Thermy App or Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.